Last updated: 11 August 2026
This policy explains how subscription cancellations and refunds work for LNC Pro Suite™, operated by EICCIO Technologies LLC, a Wyoming limited liability company. It should be read with our Terms of Service.
Two different things, kept separate. This policy covers the subscription fee you pay us for the software. It does not cover the deposits, payments and refunds between your salon and your own clients. LNC Pro Suite does not hold, see or touch client funds, so refunds to your clients are made by you, under your own cancellation policy, on your own payment arrangement. See section 5.
LNC Pro Suite is a monthly software subscription. The published price is G$5,000 per month per salon, including up to three users, plus G$2,500 per month for each additional user. It is billed in local currency in advance for the month ahead. There is no set-up fee, no contract term and no minimum period.
Salons in the founding beta cohort pay nothing during the beta period. There is nothing to refund while your salon is in the free beta.
| Situation | What we do |
|---|---|
| You were charged in error, charged twice, or charged after cancelling | Refunded in full, promptly, once we confirm it. |
| You were charged the wrong amount (for example, for users you had already removed) | We refund the difference. |
| Your first paid month after the beta, and the platform did not work for your salon | Tell us within 14 days of that first charge and we refund it in full. |
| An extended platform outage that we caused | We credit the affected days against your next month. |
| You cancel part-way through a month you have already used | No partial-month refund. You keep access to the end of the paid month. |
Refunds are made to the same payment method and on the same payment rail used for the original charge, in the same currency. Where a payment rail or a bank charges a fee to reverse a payment, that fee may be deducted; we will tell you before it is.
Adding a user beyond the first three is charged from the month the user is added. Removing a user takes effect from the following month, so you are not charged for them again. We do not refund part-months for users removed mid-month.
Your salon sets its own booking, deposit, cancellation and no-show policy inside LNC Pro Suite, and that policy is shown to your clients when they book. Money your clients pay you is handled through your own payment arrangement and settles to you. LNC Pro Suite records it, but does not hold it and does not take a percentage of it.
This means that if a client of yours wants a deposit back, the decision and the refund are yours to make. We can show you the record of the booking, the deposit and the cancellation to help you resolve it, but we cannot refund your client on your behalf.
If a subscription payment fails, we will tell you and your salon keeps working for a grace period of 7 days while you sort it out. After that, access may be suspended until the outstanding amount is paid. Suspension is not deletion: your data stays intact and comes back with your access. See the Terms of Service for how long we keep data after an account closes.
Any taxes, bank charges or payment-rail charges that apply to your subscription are shown to you as separate line items and are never folded into the subscription price. Where such a charge is levied by a third party and is not refundable to us, it is not included in a refund.
Write to [email protected] with your salon name and the date and amount of the charge, or call us. We reply within one business day and aim to resolve refund requests within five business days of agreeing them. Full contact details are on our Contact page.
If we change this policy we will update the date at the top of this page. Changes apply to charges made after the change, never retrospectively.